Frequently Asked Questions
Quick answers about access, refunds, difficulty levels, certificates, and more. Still need help? Ask us directly.
Response time: within 24 hours on business days.
How long do I have access to the course?
How long do I have access to the course?
You get lifetime access to the video lessons and downloadable materials. Any future updates to the purchased course are included at no additional cost.
What is your refund policy?
What is your refund policy?
We offer a 14-day refund if you have watched less than 20% of the course content and can provide feedback on why it didn’t work for you. To initiate, contact us with your order ID.
Are the courses suitable for beginners?
Are the courses suitable for beginners?
Yes. Each course clearly indicates its difficulty level. We also provide step-by-step guidance and practice projects. Intermediate and advanced makers will find specialized modules too.
Do you provide a certificate upon completion?
Do you provide a certificate upon completion?
Yes, you will receive a personalized digital certificate that you can share with clients or add to your portfolio. Certificates are issued automatically after passing all checkpoints.
What materials and tools will I need?
What materials and tools will I need?
Each course includes a downloadable checklist with budget and premium options. You can start with basic pliers, solder, and wire; we show alternatives and safe substitutes.
Is there a community or mentorship?
Is there a community or mentorship?
Yes. We host monthly live sessions and private challenges where mentors review your work. You can submit questions and get feedback on designs and technique.
What languages are available?
What languages are available?
Courses are in English with accurate subtitles. We are progressively adding localized captions. Please use the Ask form if you need a specific language.
When is support available?
When is support available?
Our support is online Mon–Fri, 9:00–18:00 (UTC). We usually respond within 24 hours. During seasonal peaks, please allow up to 48 hours.
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